How to Get Help

We offer multiple ways to get support:

💬 Live Chat

Use the chat widget in your app dashboard for instant support.

• Available during business hours

• Fastest response time

• Direct connection to support team

📧 Email Support

Contact us at [email protected] or submit a support ticket from your dashboard.

• Available 24/7

• Response within 24 hours

• Detailed technical assistance

📖 Documentation

Browse our comprehensive guides and tutorials.

• Step-by-step setup guides

• Feature explanations

• Best practices

• Troubleshooting tips

Before Contacting Support

Help us help you faster by providing:

• Your store URL

• Theme name and version

• Description of the issue

• Screenshots if applicable

• Steps to reproduce the problem

Common Issues

Breadcrumbs not showing

• Check if app embed is enabled

• Verify blocks are added to theme

• Check visibility settings

• Clear browser cache

Categories not updating

• Click the Refresh button

• Save your changes

• Check if collections are published

• Verify app permissions

Feature Requests

Have an idea for a new feature? We'd love to hear it! Contact us at [email protected]